Implementation Support
Runbook consultants guide you through the implementation with a proven and tested approach that guarantees success.
The implementation is preceded by a 'discovery' phase where we discuss number of consultancy days and 'Go Live' dates. This results in a tailored project plan that meets your requirements.
A typical Runbook implementation includes the following phases:
Kick off
The first step in the implementation process is the kick off meeting where all of the stakeholders are provided with detailed information about the Runbook implementation - why, what, where, when and how. Project planning is discussed by the Runbook implementation team - a mix of your key representatives from the Finance and IT departments and one or two of our consultants.
Installation
The software is installed on your quality/test environment and thoroughly tested before being installed on your production system where it is tested again by the Runbook implementation team and one of your own experts.
For more details about the installation, see: Installation Support.
Super user training
After the kick off, key dates are set and the project planning is final. The Super user training is the next activity. 'Super users' are those people in your organization responsible for the in-house set up and maintenance of Runbook software.
To find out more about this training, take a look under Super user training in the Learning center.
Design Workshop
The Runbook standards and foundations are discussed and developed jointly in a one-day Design Workshop. The Runbook implementation team, together with key people from your Financial Department, makes decisions on the Period-End Close, Internal Control or Digital Audit Trail designs. Settings are also discussed along with any of your additional wish-list and further requirements.
Test & Evaluation
After the standards and foundations have been translated to a Runbook process or checklist, the next phase is due to start; testing. Expected and unexpected incidents are tested by super users and by Runbook consultants as well (if required) on your SAP system to ensure flawless operation. Checklists support the testing process.
End user training
A few days before the 'go Live' date, we provide a one-day's End user training for everyone who will be using Runbook.
For more information see End user Training.
Go Live
When the End user training has been completed, we've reached the end of the implementation process and the organization is ready for 'Go Live'. From here on, you will be working with Runbook solutions. During this 'Go Live' phase and for some days after, our support team will be on site to help with any questions that arise.