Runbook Online Support (ROS)
Licensed customers and certified Super users have access to the online support portal of Runbook Company: Runbook Online Support (ROS). To access ROS you need a username and password, which are provided during Super user training.
Runbook Online Support can be reached at: http://service.runbook.com
The support portal provides:
User documentation: The latest user documentation can be downloaded via ROS.
Online End user training: Runbook Company makes its online training available via ROS. Online training is a great way for training new employees working with Runbook or for users spread over a number of geographical locations.
Release notes: Describes the functionality of the Runbook software and when new support packs are released, additional functionalities are explained in the release notes.
Frequently Asked Questions (FAQ): An overview of questions and answers can be found in ROS under the 'problem solving' button.
Online support questions: In case of queries, support can be requested online. Super users have access to the problem solving area of ROS in which they can find FAQs and request additional support.
Support Pack downloads: For Support Pack downloads please send an email to support@runbook.com .